Privacy Policy for Exceptiondone Heating & Air

Last updated: October 2026

This Privacy Policy describes how Exceptiondone Heating & Air ("we", "us") gathers, uses and passes along information when you browse exceptiondone.lat, ring the phone number shown on this website or send in a form. It is a general template and is not legal advice.

What We Gather

Some details come straight from you. When you fill out a form or phone us, you may give your name, phone number, email address, location and a short description of your heating or cooling problem.

Other details are picked up automatically while you use the site. These may include your IP address, browser type, device type, the pages you open and the date and time of your visit. Calls to the number on this website may be tracked, and sometimes recorded, for quality and billing reasons.

Why We Use It

We use the information to:

• Match you with an independent HVAC provider that works in your area
• Hand your request details to that provider so they can reach out to you
• Answer your questions and messages
• Learn how people use this website and our phone lines
• Make our website and service better
• Follow the law and guard against fraud or misuse

Who Receives It

Exceptiondone Heating & Air is a referral service. When you ask for help, we pass your contact details and request information to one or more independent providers or marketing partners so they can get in touch about your request. Those providers are separate businesses, and each has its own privacy practices.

We may also share information with companies that help us run the website and phone systems, such as hosting, analytics and call-tracking vendors. We may release information when the law requires it or when we need to protect our rights.

We do not sell your personal information for money. Some laws, however, count sharing with marketing partners as a "sale" or "share". Where such laws apply to you, you may have the right to opt out.

Cookies and Analytics

This website may use cookies and similar tools to see how visitors move around the site. Your browser settings let you control cookies. Blocking them may change how parts of the site behave.

Your Choices and Rights

Depending on where you live, you may be able to ask to see, correct or delete your personal information, or to opt out of certain sharing. To make a request, email contact@exceptiondone.lat. We may need to confirm who you are before acting on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. Still, no method of sending or storing data is completely secure. We hold onto information only as long as the purposes above require, or as the law demands.

Children

This website is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy now and then. The date at the top shows when it last changed.

Get in Touch

Have a question about this policy? Email contact@exceptiondone.lat.